Online photographs cannot show every ingredient or cross-contact risk. If a food allergy, intolerance, religious requirement, or dietary preference affects your choice, the current written product information should decide—not a product name, flavour, or appearance.
Treat every product format differently
Chocolate, fudge, cheesecake, blondies, cake pops, fruit chews, and gummies use different bases and production methods. A vegan gummy does not mean that every product made or packed nearby is vegan or free from a particular allergen.
Ask for the exact ingredient list for the item and pack size you plan to order. Recipes, suppliers, and seasonal decorations can change, so an older photograph or message may not describe the current batch.
Look for the information that affects you
Important details vary by person. Build a short checklist before contacting support so nothing is missed.
- Declared allergens and possible cross-contact
- Gelatine or plant-based gelling agents
- Milk, egg, nuts, peanuts, soya, wheat, or gluten-containing cereals
- Sweeteners and any related warning statement
- Storage instructions and use-by or best-before information
Do not rely on names such as “natural” or “plant-based”
Marketing descriptions do not replace a complete ingredient list. “Plant-based” does not automatically mean suitable for every vegan customer, and “gluten-free” does not answer questions about nuts, milk, soya, or cross-contact.
Where information is incomplete, wait for confirmation. This is especially important for mixed boxes, surprise items, seasonal decorations, and products sourced from more than one manufacturer.
Keep the answer with your order
If support confirms an ingredient or allergen detail, keep the written response and check the delivered label before consuming the product. Contact the seller if the supplied item differs from what was confirmed.
Our checkout includes a notes field, but urgent allergy questions should be resolved before placing an order. The notes field is not a substitute for confirmed suitability.
Common questions
What readers ask
Is a product safe for me if an allergen is not in the product name?+
No. Product names are not ingredient lists. Check the current label and cross-contact information.
Can I put an allergy in the checkout notes?+
You can add a note, but you should obtain confirmation before ordering when suitability depends on allergy information.
Read the primary guidance
Official sources
Rules and safety guidance can change. These are the primary pages used for this article; check them for the latest version.
Published and last reviewed 31 August 2026. This article is educational and does not replace current product labels, medical advice, or legal advice.
