£50.00 minimum order · free 🇬🇧 delivery from £100.00 Offline payment, explained clearly

We’re here to help

Let’s talk.

Questions about a product, an existing order, ingredients, or delivery? Reach us through an official channel.

Support is openWe usually reply the same day

Choose your channel

Real people,
straight answers.

For the quickest response, start a live chat. Please include an order reference if you already have one.

Important: Telegram is an optional updates channel only. We do not verify orders, request payment, or send payment instructions through Telegram.

LocationLondon, United Kingdom

Support hoursMon–Sat · 10:00–19:00

Order supportQuote your DBK reference

Send a message

What can we help with?

We use your details only to respond to this enquiry. See our privacy notice.

Quick answers

Frequently asked

Everything you need before placing an order.

How do I place an order?+

Browse the shop, add eligible products to your basket, and complete checkout. We review the request before sending payment instructions.

What is the Telegram channel for?+

It is an optional way to follow new products and announcements, then return to this website whenever you are ready. It is not used for orders, verification, or payment.

When will my order be dispatched?+

Dispatch follows payment confirmation. The exact timing depends on availability and preparation, and is shared during confirmation.

Can I check an account is official?+

Yes. Compare the WhatsApp number or email with the channels on this page before sharing information or sending payment. Telegram is never a payment channel.

Can I ask for current product documents?+

Yes. Contact us for current ingredients, allergens, cannabinoid information, or available laboratory documentation before ordering.