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Questions about a product, an existing order, ingredients, or delivery? Reach us through an official channel.
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Real people,
straight answers.
WhatsApp is our recommended channel for orders and support. Please include an order reference if you already have one. Email replies may be slower.
Telegram is an optional updates channel only; we do not verify orders, request payment, or send payment instructions through Telegram.
LocationLondon, United Kingdom
Support hoursMon–Sat · 10:00–19:00
Order supportQuote your DBK reference
Quick answers
Frequently asked
Everything you need before placing an order.
How do I place an order?+
Browse the shop, add eligible products to your basket, and complete checkout. Continue on WhatsApp after saving your order, or select email as an alternative. Email replies may be slower.
What is the Telegram channel for?+
It is an optional way to follow new products and announcements, then return to this website whenever you are ready. It is not used for orders, verification, or payment.
When will my order be dispatched?+
Dispatch follows payment confirmation. The exact timing depends on availability and preparation, and is shared during confirmation.
Can I check an account is official?+
Yes. Compare the WhatsApp number or email address with the details on this page before sharing information or sending payment. Telegram is never a payment channel.
Can I ask for current product documents?+
Yes. Contact us for current ingredients, allergens, cannabinoid information, or available laboratory documentation before ordering.
